Privacy Policy

Overview

This Privacy Policy describes how Market Sourcing Solutions Pty Ltd ACN 672 365 990 of Ground Floor, 470 St Kilda Road, Melbourne VIC 3004 (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or use our applications or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

What Personal Information We Collect

The types of personal information we obtain depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types we collect.

Directly from you

• Basic contact details including your name and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

From Third Parties

• Companies who support our Site and Services.
• Our payment processors, who collect payment information to process your payment and fulfil your orders.
• Online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies when you interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for any third party's policies or practices.

Use of Swoopa Reposter

Overview

The Swoopa Reposter browser extension and/or desktop application ("Reposter") allows you to automate certain actions on third-party marketplaces such as Facebook Marketplace, Craigslist, OfferUp, or eBay ("Third-Party Platforms") while logged in through your own device.

Account Access & Authorisation

By using the Reposter, you expressly authorise us to perform automated actions on your behalf within your active logged-in sessions on Third-Party Platforms, to the extent configured by you. This may include creating, editing, reposting, or deleting listings, and, where you enable specific features, reading and sending messages.

Data Collection & Processing

In its default configuration, the Reposter transmits only the minimal data necessary to complete the automated actions you request. If you enable optional features such as the messenger bot, the Reposter may access and transmit message content, metadata, and related account information to our servers. We do not sell your data to third parties.

Local vs. Server-Side Execution

Unless you have enabled a feature that requires server-side processing, all automation occurs locally on your device through your own logged-in browser session.

Security & Retention

Any data transmitted to our servers is encrypted in transit and at rest. Data stored server-side will be retained only for as long as required to provide the requested service or as required by law, after which it will be securely deleted.

User Responsibility

• Maintaining the security of your devices, accounts, and login credentials.
• Ensuring your use of the Reposter complies with the terms, rules, and policies of each Third-Party Platform.
• Any consequences of account actions taken by a Third-Party Platform, including warnings, limitations, suspensions, or bans.

How We Use Your Personal Information

Cookies

Like many websites, we use Cookies on our Site to power and improve our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or no longer be available.

How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage).
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Public Profile Display

As part of the Services, we may display your profile information (such as your username and profile photo) on publicly visible features including, but not limited to, the Profit Leaderboard and WINS posts. Your username and profile photo may be shown alongside information such as flip count, estimated profits, item type, or location, where applicable.

By creating a profile, submitting flips, or engaging with leaderboard-related features, you consent to this public display. If you prefer not to have your information displayed in this way, you may opt out at any time by adjusting your profile visibility settings or contacting us at support@getswoopa.com.

Affiliate Disclosure

Our Services may include affiliate links to products and services offered by third parties, including eBay. We may earn a commission if you click on the link and make a purchase. This commission helps us maintain and improve our Services.

The inclusion of affiliate links does not influence the content, topics, or products we present. We only recommend products or services that we believe will add value to our users. If you have any questions about our affiliate practices, please contact us at support@getswoopa.com.

Third Party Websites & Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security & Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know — Request access to personal information we hold about you.
• Right to Delete — Request that we delete personal information we maintain about you.
• Right to Correct — Request that we correct inaccurate personal information we maintain about you.
• Right of Portability — Receive a copy of your personal information and request we transfer it to a third party.
• Restriction of Processing — Ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent — Where we rely on consent, you may withdraw it at any time.
• Appeal — Appeal our decision if we decline to process your request by replying directly to our denial.
• Communication Preferences — Opt out of promotional emails at any time using the unsubscribe option in our emails.

We will not discriminate against you for exercising any of these rights. You may exercise any of these rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you:

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